Refund & Return Policy

Last Updated: August 31, 2026

At Mumakhi Organics, we want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully.

1. Return Eligibility

Due to the nature of our products (Ayurvedic and organic health/wellness products intended for consumption/use), we can only accept returns under the following conditions:

  • The product received is damaged, defective, or leaking
  • The wrong product was delivered (different from what was ordered)
  • The product is expired or near expiry at the time of delivery
  • The seal/packaging was tampered or broken upon delivery

Note: Once a product has been opened and used, it cannot be returned or exchanged, for hygiene and safety reasons — unless it is defective, damaged, or incorrect.

2. Return Window

Any return request must be raised within 7 days of receiving the order, along with:

  • Order number
  • Photo/video proof of the damaged, defective, or incorrect product
  • Unopened/unused product (in its original packaging), except in cases of damage or defect

3. How to Request a Return

To initiate a return, please contact us at:

  • Email: mumakhicare@gmail.com
  • Phone: +91-9540804493

Please share your order number and issue details along with photos. Our team will review your request within 1-2 business days and share further instructions.

4. Refund Process

  • Once your return is approved and the product (if applicable) is received back by us, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method (bank account, UPI, or card) used at the time of purchase, processed via Razorpay.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI; you will be asked to share your bank details for this purpose.

5. Return Shipping Charges

  • If the return is due to our error (damaged, defective, wrong product), Mumakhi Organics will bear the return shipping cost.
  • If the return is due to a change of mind (only where product is unopened and unused), the customer will bear the return shipping cost.

6. Non-Returnable Situations

We are unable to accept returns or offer refunds in the following cases:

  • Product opened, used, or partially consumed (unless defective)
  • Return request raised after 7 days of delivery
  • Damage caused due to misuse or improper storage by the customer
  • Change of mind after the product has been shipped, once opened

7. Order Cancellation

Orders can be cancelled before they are shipped by contacting us at mumakhicare@gmail.com or +91-9540804493. Once an order has been shipped, it cannot be cancelled but may be eligible for return as per the conditions above.

8. Contact Us

For any questions regarding returns or refunds, please reach out to:

Mumakhi Organics Dehra Krishi Farm, Nehron Ki Dhani, Near SKI Bhatta, Sikar, Rajasthan, 332709 Email: mumakhicare@gmail.com Phone: +91-9540804493